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Romi Malhotra

Bangalore, India

  • Specialist countries
    • India
    • USA
    • United Kingdom
    • Singapore
  • Areas of expertise
    • Negotiation
    • Presentation
    • Leadership
    • Team-building

Based in Bangalore, Romi is Founder and Managing Director of Dominion, which focuses on leadership training and creating CEOs and which has brought some of the best training and leadership content to companies in India.

Dominion has been Richard Lewis Communication's partner in India for the last four years and organised a regular series of open and closed cross-cultural training courses for major Indian companies, and Western ones with Indian offices. Romi has worked for over two decades in industries ranging from manufacturing, software, hardware, consulting and system integration. He has been in the Business Process Outsourcing (BPO) sector for over 10 years and is considered to be an expert on the Indian BPO industry, due to his pioneering activities in this sector. He was recognized as a Human Resources Outsourcing superstar by HRO magazine in 2006. He has an extremely wide network at CEO level in India, but also among high-quality behavioural skills trainers, many of whom have been trained by Richard Lewis Communications.

Cultural background and experience

Until July 2007, Romi was the Managing Director of Dell International Services in India. In this role, he was responsible for running the company in its entirety and charting Dell's progress in implementing its services strategy in India. He expanded the company to over 15000 employees, making it one of the largest captive BPO operations in the country. Prior to joining Dell, Romi was CEO & Managing Director of SCOPE International, a wholly owned subsidiary of Standard Chartered Bank. He was also CEO of one of the GE Capital BPO businesses in India. He pioneered call centres in India and created the first KPO businesses that included analytics, e-learning and others.

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