Caroline is a cross-cultural trainer and coach, working for Richard Lewis Communications. Her main area of expertise is Japan and she has delivered seminars and individual coaching on how to interact effectively with Japanese people in a business context in many European countries. She has also developed training programmes to introduce European business culture to Japanese people. Caroline's training approach is characterised by two objectives: to help participants learn not just how people from other cultures behave, but to understand the factors that influence this, and secondly, to help them develop a range of strategies which can empower them to deal effectively with issues that may arise when interacting with colleagues from different cultures.
Caroline spent five years in Tokyo at an early age, an experience which had a strong influence on her life. She learnt to speak Japanese fluently as a child and built on this knowledge with a degree in Oriental Studies at the University of Oxford, later followed by an MA in Comparative Literature at London University’s School of Oriental and African Studies (SOAS).
During her professional career, she has worked for many Japanese private companies and governmental organisations in fields such as publishing, research and consultancy. For 10 years she edited the official newsletter of the Embassy of Japan in London and she also has extensive experience as a Project Manager for Japan-related programmes and events.
A recent client described a coaching session as “the best investment I have ever made in training/consultancy – I still go back to the slides when I need advice for handling certain situations, and when discussing specific issues with my team, we often refer to the advice we had from Caroline Lewis.”